Information about your HSBC Germany Mastercard

Blocking of cards

In case of loss please call immediately the 24-hour-blocking-service of our service provider Fiserv via +49 (0)69 7933-1910. The card will be blocked immediately.

TransactVerify app provided by Fiserv

Our credit card vendor Fiserv offers a central mobile application (starting 01st July 2024) , which contains the following services:

  • Releasing of eCommerce transactions via Mastercard® Identity Check™
  • Display the digital credit card statement
  • Display of your processed credit card transactions
  • Controlling the curren credit card limit
  • Instant information via push message about processed transactions

You can find all relevant information about the app on Firserv’s webpage: www.fiserv.com/TransactVerify

Please note, that the current functionality of Mastercard® Identity Check™ is still available. The registration is possible via the Fiserv website.

Increasing security when paying online

We always aim to offer the latest safety-standards. The security procedure Mastercard® Identity Check™ provides added protection against future unauthorized use of your card when you shop at participating online retailers.

Mastercard® Identity Check™ is a legitimation method, which verifies your identity as cardholder. You can confirm online-transactions either via the above mentioned TransactVerify App (fingerprint, face recognition or PIN) or by entering a mobileTAN via SMS.

More and more Online-Shops make use of this security system, where a payment is only possible with a registered credit card. A registration to Mastercard® Identity Check™ is required. The usage of the TransactVerify App from Fiserv is recommended, as it also contains above mentioned additional functionalities.

In case you do not wish to use the TransactVerify App, you can still use the previously offered solution via TAN and SMS:
The registration of your HSBC Mastercard takes place via the Fiserv homepage.
For the registration process it is necessary, that you provide your mobile phone number – for mailing the mTAN via SMS. This number needs to accord with the number that you have provided us before. Please contact your relationship manager, if you want to provide or change the mobile phone number.

In case of questions during the registration process as well as suspicious incidents or irregularities during the session, the cardholder-service of our service provider Fiserv is available around the clock via +49 (0)69 7933-2555.

For more information about the safe handling of your card please visit https://www.kartensicherheit.de.

Please use the Fiserv foreign currency indicator to check your Mastercard Account and relevant settlement prices.

Other services

For the following services please contact our Mastercard® service provider Fiserv directly via +49 (0)69 7933-2200:

  • PIN Request
  • Reset error counter
  • Replacement card in case of card failure
  • Invoice copies
  • Payment claims

Insurance package of Private Mastercard Gold

Our Mastercard Gold includes a comprehensive insurance package. Details can be found here:

Insurance confirmation Mastercard Gold (PDF available in German language only) (287KB, PDF)

Insurance package of Private Mastercard Standard

Insurance confirmation Mastercard Standard (PDF available in German language only) (2MB, PDF)

Insurance package of BusinessCard Gold

Confirmation of Insurance Cover Gold (280KB, PDF)

Insurance package of BusinessCard Standard

Confirmation of Insurance Cover Standard (209KB, PDF)

Automated Billing Updater

You can optionally register your card to Mastercard´s Automated Billing Updater Service (‘ABU’).

In this case your card details will be managed centrally in the ABU database and will be transmitted to those e-Commerce merchants that have stored outdated credit card details from you. This can happen e.g. if you have ordered a service that is billed on an annual basis. In this case your card details are stored in the seller´s systems.

When it comes to the next regular card transaction those details can be outdated (e.g. because of a card exchange). To avoid any payment rejections, Mastercard will transfer the actual details within the ABU service to the requesting merchant.

Information on the use of your credit card with NFC-function

Your credit card is equipped with a near field communication technology (in the following “NFC-function”) which allows you to pay amounts up to 25 Euro contactless and without PIN code.

1. How does the credit card with NFC-function work?

For payments with your NFC credit card it is no longer necessary to hand it to another person, sweep it through a card reader or put it into a card terminal. Your credit card has an aerial which is linked with the chip on the card.

To initiate a payment you just hold your credit card a few centimeters away from the card reader of the checkout. The card reader reads out all information from your card which are necessary for the payment. Low value transactions up to 25 Euro are confirmed immediately. Payments over 25 Euro have to be authorized additionally by entering the PIN code.

You are able to use the NFC-function after the first use of the credit card for a contact-based payment.

2. Which data can be read out?

By paying with your credit card, the payment data are transmitted to the card reader via the aerial. The card terminal only reads out the data which are necessary for the payment. These are for example the card number, expiry date, approved methods of authorization, number of incorrect PIN entries. Just like with contact-based payments, the data are submitted directly from the terminal to the credit card organization/the account-operating institute.

No personal data (such as the name of the account holder or his postal address) are collected.

3. Can I prevent my data from being read out?

You can prevent that the data of your credit card are being read out by using a suitable protective cover (for example an aluminium card cover) which blocks every communication on the NFC-interface.